1. SHIPPING
Online orders are only delivered within South Africa. If you would like a quotation to deliver to another country, please contact us at
hello@lifsonlinen.co.za and we will gladly assist you.

2. SHIPPING CHARGES
There is no charge for collections from our factory. Applicable shipping charges will automatically be calculated when you place an order online.
Not sure about those shipping charges? No problem: contact us at hello@lifsonlinen.co.za to request a quote.

All orders are subject to stock availability and receipt of payment. Requests will be processed and prepared for delivery only once payment has been received. For remote areas not serviced by our courier, we will deliver via PostNet or provide you with a quote for delivery. Lifson Linen will supply all goods in good condition, and unless advised otherwise we will assume all orders have been delivered and received in the same good condition.

3. SHIPPING TIMING
Orders take approximately two to three weeks to deliver, after receipt of confirmation of order and payment.

4. RETURNS
It’s highly unlikely to happen… But if you are not entirely satisfied with the products you have chosen, you may return them to us within 14 days of receipt. We will happily offer you an exchange or a refund, provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.

Items may be returned outside this period if they are found to be faulty, but please read our care and wash instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care and wash instructions have not been followed and the damage caused to the products is clearly due to wear and tear or misuse and incorrect washing.

Return of an item is at your own cost unless the item is faulty.

Any custom-made items, Last Of The Bestsellers or bed linen that has been washed cannot be returned.

Lifson Linen reserves the right to send any returned products to our overseas suppliers or to any independent testing laboratory for testing. During this time no exchange or refund will be given until the results of the tests are confirmed. If it is found that misrepresentation has taken place, all testing costs and shipping costs will be for the purchaser’s account. As the purchaser, you will have an equal opportunity to send the product for further testing if you are not satisfied with the outcome of the test performed on Lifson Linen’s behalf.