Terms & Conditions


Abbreviated General terms and conditions of sale

  1. Damage of Products and missing parts must be reported within 48hrs to the Seller and if such damage has been caused by the carrier, same must be reported to the carrier as well. The Seller shall not be liable unless notified in writing within 5 working days of delivery.  In the event of goods damaged in transit, waybill is to be signed accordingly.
  1. For cash sales, seller will only despatch goods on receipt of full amount for goods purchased.
  1. If the buyer fails to make any payment on the due date then, the Seller shall be entitled to apply a monthly interest charge at the prime rate plus three percent or the maximum legal rate allowed by applicable law, whichever is lower, on all past due payments calculated from the due date.
  1. All special size items 50% deposit is required before we commence production.
  1. Notwithstanding delivery and the passing of risk in the Products, or any other provision of these conditions, ownership in the Products shall not pass to the Buyer until the Buyer has paid in full of the price of the Products and any other outstanding costs owed to the Seller on any account.
  1. The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so, all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) immediately become due and payable.
  1. Royal Comfort duvets and pillows have a 2 year guarantee against faulty workmanship and material defects. Proof of purchase will be requested by the seller and the onus is on the retailer/buyer to advise the consumer to retain such proof.
  1. These terms and conditions and the Agreement for the purchase and sale of the Products shall be governed by the laws of South Africa and the parties agree to submit to the exclusive jurisdiction of the Western Cape High Court in Cape Town, South Africa.

Full terms and conditions and returns policy available on request.

The information supplied in this application form is to the best of my/our knowledge accurate.

I/we agree to the terms and conditions above.